FAQS

Q: Do you accept cash?

We have a small amount of cash, however we are asking visitors to use card wherever possible, including at the gift shop and café bar.

Q: How do I make a group booking?

For school bookings please visit our school trip page. To have an out-of-this-world birthday party, visit our birthday packages page. For standard group bookings for families, friends, work socials etc, you can book up to 70 people by visiting our tickets page. For exclusive hire or groups of more than 70 people, contact us.

Q: Do you allow photography?

Please contact info@wakethetiger.com for photography inquiries.

Q: Do you allow dogs?

We welcome assistance dogs and can provide bowls for them. These are provided at the Main Entrance. The nearest toilet area for assistance dogs is located in the park across the road from the attraction. Due to the nature of the venue, we are unable to permit entry to assistance dogs in training. Please note there are loud noises, mist effects and smells (nothing nasty!) that may be confusing for assistance animals. Assistance dogs must be kept on a lead at all times.

Q: Is the experience air-conditioned?

The experience has ventilation and heating, and there is air-conditioning in Junktion Café Bar.

Q: Can children go in unaccompanied?

Only those aged 16+ can enter Wake The Tiger. Children younger than 16 must be accompanied by an adult at all times. Please note, only ticketholders can enter Wake The Tiger, including Junktion Café Bar.

Q: Do you have a risk assessment for the experience?

Wake The Tiger does not complete Health & Safety forms or risk assessments for other businesses, schools or groups. However we do recognise that some establishments require risk assessments to be carried out prior to any visit or trip. We have created a risk assessment of Wake The Tiger which you can access on our website. Additionally we welcome one person free of charge to visit ahead of the group booking if they need to complete their own risk assessment. Please contact us if you would like to arrange this.

Question 1

I have sent an email but haven’t received a reply yet.

Answer

Thank you for reaching out and we will be in touch as soon as possible. We are a small team so please allow up to 48 hours for a response.

Question 2

Do you have a phone number?

Answer

At present, we do not have a dedicated customer service phone line so please contact us online and we aim to get back to you within 48 hours.

Contact Us

Question 3

Do you accept cash?

Answer

We are completely cashless, with all ticket bookings, food and beverage, and retail purchases handled seamlessly via digital and card payments.

Question 4

How do I make a group booking?

Answer

For standard group bookings for families, friends or work socials alike, you can book up to 200 people per 30 minute slots yourself, by visiting our tickets page here

If you are interested in private hire, this is something coming soon.

Sign up to our newsletter to be the first to hear, or contact us if you would like to discuss a private hire opportunity.

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Question 5

Do you allow photography?

Answer

You are more than welcome to take photos and videos as long as it is not for commercial gain. If it is, please contact london@wakethetiger.com with more details. When filming or taking photos, please be respectful of others around you. Make sure to tag us on socials and share the love!

Question 6

Do you allow dogs?

Answer

We welcome assistance dogs. Due to the nature of the venue, we are unable to permit entry to assistance dogs in training. Please note there are loud noises, mist effects and smells (nothing nasty!) that may be confusing for assistance animals. Assistance dogs must be kept on a lead at all times.

Question 7

Is the experience air-conditioned?

Answer

Yes. There is ventilation, heating and air-conditioning throughout the experience.

Question 8

Can children go in unaccompanied?

Answer

We allow those aged 13+ to enter the experience unaccompanied. Children younger than 13 must be accompanied by an adult (18+) at all times.

Question 9

Do you have a risk assessment for the experience?

Answer

We do not complete Health & Safety forms or risk assessments for other businesses, schools or groups.

We do, however, recognise that some establishments require risk assessments to be carried out prior to any visit or trip, so we intend to create a risk assessment ahead of the doors opening in October. Sign up to our newsletter to be the first to hear when this is available.

Additionally we will welcome one person free of charge to visit ahead of any school trip or organised group, if you require your own risk assessment doing. Please contact us if you would like to arrange this.

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Question 10

Is the experience suitable for children?

Answer

Yes, children of all ages are welcome. The experience does include some dark spaces, lighting effects and soundscapes which could be scary for some more sensitive and very young viewers. That said we have had a number of adventurous young children who love their experience with us. Please note pushchairs must be left in the buggy park and we ask that babies be placed in carriers.

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Question 11

Do you have any lockers or a cloakroom?

Answer

Yes there are lockers to secure small rucksacks, handbags, shopping bags and coats. Please note, we cannot store luggage and large bags. Please arrange storage of these before your arrival.

Question 12

Can pushchairs be taken through the experience?

Answer

We do not allow pushchairs into the experience due to some spaces being too small for them, however there is pushchair parking on entering so you can safely leave it until you've finished the experience.

Question 13

Can I bring my own food and drink?

Answer

Only food and drink purchased in onsite may be consumed, other than baby food or for medical reasons. No food or drink is allowed in the experience itself.

Question 14

Where does the name Wake The Tiger come from?

Answer

The name was inspired by the book ‘Waking The Tiger’ by Peter Levine. It explores themes of trauma and transformation. It is about awakening that fierce, powerful part within ourselves to drive change.The vision behind it is beautifully symbolic; on one side, a strong and fierce animal, and on the other, a playful, cuddly cub. Wake The Tiger represents the balance between these two – fierce yet playful, powerful yet approachable.

Question 15

What is an Amazement Park®?

Answer

There is nothing quite like our experiences. We didn’t fit into a stereotypical theme or amusement park. We aren’t an art gallery or exhibition. However we do AMAZE and it is quite literally like A MAZE, so what better name than for us to coin the name Amazement Park®.

Question 16

Is there parking available?

Answer

Westfield London does have parking facilities. Please visit Location to help you get here.

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Question 17

Do you have a cafe or bar on site?

Answer

Yes, it's called the Nowhere Bar + Kitchen. You can enjoy delicious food and drink, carefully curated to bring the creative flair of the experience to your plate.

As part of our ethos we are meat-free and source everything as locally as possible, reducing our carbon footprint.

You can enter at any time before, after or during your exploration if you need some time out. You do not require a ticket to enjoy the Nowhere Bar + Kitchen.

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Question 18

Can I get a refund?

Answer

While bookings are non-refundable as per our T&Cs, if you purchased X Cover’s refund protection you can apply for a refund through their website.

‍X Cover Terms

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Question 19

Do you allow walk-ups of must I book a ticket?

Answer

Due to the nature of entry to the experience and to avoid disappointment, you must book online before arrival, as you require your ticket to be scanned to enter.

Question 20

Do you offer concession tickets?

Answer

We will be introducing concessions for students and Blue Light holders after the special introductory price period has ended, which will be closer to opening in October.

Question 21

Can I amend my booking?

Answer

Amends to your booking can only be made up to 48 hours before arrival and is subject to availability. One amend request will be completed free of charge, after this an amend fee of £5.00 will be incurred every time an amend is requested and carried out.

Question 22

Do you offer Carer tickets?

Answer

Yes, carers come for free when supporting someone who requires assistance round the experience. When you buy tickets just select a carer ticket.

We ask you to please bring one of the following with you: Letter/notice of entitlement for Disability, Living Allowance, Letter from your person’s doctor, Blue parking badge or Freedom Pass, DID or Access card, Rainbow Resource card, Pink card or PIP.

Question 23

Do you allow mobility scooters?

Answer

For health and safety reasons we cannot allow powered mobility scooters to enter the attraction. There is level access for powered chairs throughout the attraction, however there are some narrow areas and turning circles, so we ask that anyone with a powered chair visiting us brings with them a person to assist with navigation in the experience.

We have a manual wheelchair available to borrow for those who need to arrive using a large mobility vehicle or electric scooter but are able to transfer to a manual wheelchair. Please contact us prior to booking your tickets to ensure this is available for you. Please also note our staff are unable to assist in transferring anyone into the manual wheelchair.

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Question 24

Is the experience wheelchair accessible?

Answer

And rewrite the answer to be: We have designed the park with accessibility in mind. There are some areas that have tighter spaces which may be harder to navigate around, however most areas have alternative routes for manual wheelchair use. Due to the tighter spaces we do not allow mobility scooters and pushchairs round the experience.

We do have a manual wheelchair available to be pre-booked if you require it. Please note our staff are unable to assist in transferring anyone into the manual wheelchair. Find out more about accessibility by visiting the webpage.

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Question 25

How long does the experience take?

Answer

It is a self-guided, non-linear experience, where you can spend 2-3 hours exploring. You are not limited by the number of times you can go round the experience. You can also take a break anytime, either using the seating dotted through the experience or in the Nowhere Bar + Kitchen.

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Question 26

Are there actors in the experience?

Answer

The experience is self-led to encourage visitors to explore wherever they want at a relaxed pace. We have Immersive Performers who serve as in-world guides to help you get the most out of your visit. They are available to offer assistance, share their knowledge about the story and art, and enjoy chatting with all our visitors.

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